Live Chat Support Agent - MUST have Customer Support Experience Santa Rosa Beach, FL (In-Office position, NOT Remote- Only local candidates will be considered) OMNICOMMANDER, Inc. is one of the fastest-growing startups in the financial technology space. We have been named an Inc. 5000 company for the third consecutive year. We pride ourselves on our upbeat, high-tech, and supportive culture. We are a global company with offices in the United States and Latin America. OMNICOMMANDER is the industry leader for digital branches, marketing, and cybersecurity along with providing a comprehensive suite of digital solutions for financial institutions (FIs). For the first time in history, financial institutions can partner with a single company to create, host, and manage their Digital Branch within one complete ecosystem. This is an on-site, in-office, be-around-other-humans position in our Brentwood, TN office. Keep reading if you
Have a sense of humor - we do a lot of laughing here
Want to be a part of a constantly growing company with a bright future
Want to learn how to use AI (Artificial Intelligence) chatbots
The successful candidate will
Possess a strong work ethic and consistently deliver high-quality work, even under pressure
Pay close attention to detail to ensure accuracy and consistency
Have a process improvement mindset with a humble and a "get it done" attitude
Have strong written and verbal communications skills in the English language
Be a self-starter and able to work independently in a fast-paced environment
Job Responsibilities
Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
Evaluate customer interactions and issues to Live Chat Manager when appropriate
Create relationships with new customers to better understand and achieve their needs
Respond with empathy to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
Promote interest in client products and services
Consistently achieve established standards of the position
May assist with overflow work and other duties as needed
What you need for this role
High School Diploma or equivalent with at least 2 years in either a call center or customer service environment
Experience in the financial services a plus
Typing and multitasking skills
Job Requirements
Maintain regular and predictable attendance
Self-starter who can work cooperatively with others
Strong work ethic with ability to work independently as well as collaboratively within a team
Positive attitude and professional demeanor
Articulate and well accustomed to a client-facing role
Ability to compose professional emails
Benefits: (Waiting period may apply)
12 Company Paid Holidays
10 PTO Days (Paid Time Off)
1 PTO Day for your birthday
Medical Insurance
Dental & Vision Insurance
Job Type: Full-time Criminal background check is required Must be authorized to work in the United States Equal Opportunity Employer #ControlEverything #SURFA
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