Bilingual Collection Specialist Job at BENCHMARK CU SERVICES INC, Houston, TX

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  • BENCHMARK CU SERVICES INC
  • Houston, TX

Job Description

Job Description

Job Description

Benefits:

  • 401(k)
  • Opportunity for advancement
  • Paid time off
Benefits/Perks
  • Entry level position within team
  • Advancement opportunities based on merit
  • Full time 40 hrs./week
  • Mon-Fri day shift
  • Hourly pay from $20 - $23
  • Paid Time Off
Job Summary
We are seeking a Collection Specialist to join our team. The ideal candidate must be bilingual and fluent in English & Spanish with ability to read, write and translate all forms of communications both verbal & written.

In this role, you will monitor accounts to identify outstanding payments and communicate with consumers regarding the collection of those funds. This position requires a self-driven and motivated individual able to work with light supervision. Excellent negotiation and interpersonal skills as well as dependability and reliability are essential.

Responsibilities
  • Primary communication by phone - outbound & inbound calls
  • Review accounts to collect and negotiate overdue payments
  • Research member information and historical data on accounts
  • Communicate with members regarding overdue accounts - verbal & written
  • Collect payments and provide full resolution
  • Maintain accurate documentation of account status and collection efforts
  • Report on collection activity and present to management
Qualifications
  • High school diploma/GED or equivalent is required
  • Previous experience as a Collection Specialist or in a similar position
  • Banking or credit union experience
  • Understanding of collection techniques
  • Knowledge of debt collection laws and regulations
  • Familiarity with Microsoft Office, Excel, and computer databases
  • Ability to work well under pressure
  • Excellent verbal and written communication and negotiation skills

Job Tags

Hourly pay, Full time, Work at office, Day shift,

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