Job Description

Why is Access Management an Employer of Choice? We believe in fostering a positive and supportive work environment that values our employees' well-being. If you're excited about the prospect of joining our team and experiencing these benefits firsthand, we invite you to apply today! Medical/Dental/Vision insurance-Percentage of premium covered by Access Management for all full time positions Paid days off 40 hours PTO available after 90 days of employment 40 hours PTO available after 6 months of employment Matching 401k plan $15,000 Employer paid life insurance available for all fulltime positions with option to purchase additional coverage Short and long term disability available Accidental Death and Dismemberment Plan Job Title: Accounts Receivable (AR) Manager Department: Accounting Reports To: Director of Accounting FLSA Status: Exempt Position Summary The Accounts Receivable (AR) Manager leads the AR and Closing teams, ensuring efficient, accurate, and timely management of receivables and related processes. This role is ideal for a detail-oriented professional with strong leadership and organizational skills, as well as experience in accounts receivable, collections, or property management operations. The AR Manager is responsible for workflow coordination, performance oversight, and team development, aligning AR operations with departmental and corporate objectives. While this is a managerial position, it does not include formal HR decision-making responsibilities beyond AR-specific processes. Key Responsibilities Lead, mentor, and support the AR and Closing teams, providing guidance and subject matter expertise. Oversee onboarding and training of new team members to ensure procedural consistency and high performance. Delegate tasks effectively, balance workloads, and monitor productivity to ensure deadlines are consistently met. Handle escalated homeowner issues and complex account or closing matters, coordinating with management and legal as necessary. Manage daily collections activities, including monitoring delinquent accounts, sending notices, and coordinating follow-up actions with the team. Maintain high standards of accuracy, professionalism, and customer service across all AR operations. Identify and implement process improvements, system enhancements, and policy updates in collaboration with leadership. Manage shared inboxes, logs, and queues to ensure timely communication and task completion. Serve as the primary point of escalation for internal process or procedural questions prior to Director involvement. Review closing packages, collection notices, and homeowner communications as required. Ensure accuracy and timeliness of data entry, account updates, and payment processing. Promote consistent and efficient use of Vantaca and other internal systems. Prepare team updates, performance metrics, and status reports for leadership meetings. Support audits, special projects, and reporting tasks as directed by leadership. Qualifications Minimum 3 years of AR management experience required. Minimum 3 years of collections experience required. At least 3 years of experience in HOA/COA, hospitality, or property management industries. Proficiency with Vantaca or other property management/accounting software preferred. Working knowledge of attorney turnover processes and legal proceedings related to AR. Demonstrated leadership, time management, and multitasking abilities. Exceptional customer service, communication, and technical skills. Reliable, accountable, and collaborative, with the ability to maintain strict confidentiality. Comfortable working in a fast-paced environment with shifting priorities. #J-18808-Ljbffr Access Management

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