NetImpact Strategies is seeking an experienced Tier 1 Enterprise IT Help Desk Support professional to serve as the first line of defense in the IT support structure for a federal customer. As the initial point of contact, you'll quickly and efficiently resolve basic and routine technical issues-such as password resets, account unlocks, network and software troubleshooting-minimizing disruption to users' workflows. You'll also create and escalate tickets for issues beyond Tier 1 scope, ensuring seamless service continuity.
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NetImpact Strategies, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by applicable law.
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