Job Description

JOB TITLE: Store Manager

REPORTS TO: Head of US Retail

DEPARTMENT: Retail

LOCATION: Fashion Island, Newport Beach, CA

SALARY: DOE

THE POSITION

As a Store Manager, you will be an ambassador for the brand and a senior member of the retail team. Reporting directly to the Senior Retail Market Manager, your position will be ensuring the delivery of agreed sales strategy, retail profitability and KPI goals, and brand vision objectives within our retail stores. You will be responsible for the performance of the store and ongoing staff development.

We are looking for another strong team player to join us on our journey to establish Orlebar Brown as the luxury choice lifestyle brand for holiday clothes to wear every day. This role has the potential to evolve quickly as we open more stores in the US.

KEY ROLES AND RESPONSIBILITIES

• Hire, train & retain a sales team and assistant manager in partnership with the management team.
• Drive sales through a brand-led and focused KPI culture.
• Partner with the management team to build and maintain a highly effective sales team.
• Monitor team performance, providing feedback to the Senior Retail Market Manager and HQ team weekly.
• Building a client base and ensuring a high sign-up rate. Ensure relationships with customers are developed at all points of sale e.g. keeping them informed of new products, collections, and launches.
• Operational competency, including store banking, cycle counts, scheduling, and processing of shipments.
• Ensure all aspects of loss prevention are considered and observed across the teams. Maintain security of shop premises, stock, and all shop monies.
• Execute VM according to company guidelines, and implement window sets.
• Communicate product needs and performance reports. Monitoring, maintaining, and recording stock levels in the shop to ensure adequate stock levels to drive sales.
• Ensuring the team and store are looking its best at all times.

SKILLS AND EXPERIENCE

• Proven experience building, coaching, and developing a team.
• Excellent communication skills, both verbal and written. Internal & external customer service is vital to your success in this role.
• Experience in high-end retail. Familiarity with the menswear market and luxury goods.
• The ability to create and drive sales/footfall during quieter periods.
• Experience in building client bases and client books.
• Computer skills, the ability to report across Excel and Word, comfortable with register and back office systems.
• Natural planning skills.
• A real attention to detail.
• Enthusiastic and enjoy your work.
• A practical multi-tasker, who can focus on the detail whilst never losing sight of the bigger picture.

POSITION LOGISTICS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Minimum 3 years of related experience.
• Ability to move heavy items - may include overhead lifting, pulling, and pushing of items up to 15 lbs-25 lbs.
• Ability to stand for extended periods of time.

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day.
• The chance to train and develop your skills in a fast-working environment.
• Competitive benefits package –

• Physical well-being: Private medical insurance and the ability to add family members, dental cover, and vision cover.

• Financial wellbeing: 401k retirement plan, and discounts across multiple retailers.

• Mental Wellbeing: Employee assistance programme.

• Lifestyle: Orlebar Brown product discounts and employee-only sales.

• Social: Regular social events with your team.

• Employee Recognition: Service award incentives, 1 week Holiday Better time off across the year to practice what we preach (paid leave for contracted weekly hours and separate from the 15 days paid time off).

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.

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