Job Description

Position Details:

Title: Spanish Customer Service Agent


Department: Customer Service


Location: TLCHQ


Reports To: Customer Service Manager

SKILLS AND RESPONSIBILITIES

• Strong oral and written communication skills along with effective listening skills
• Ability to work independently as well as a team environment
• Display a positive and respectful attitude
• Maintain good attendance
• Effective time management skills with ability to multitask
• Exercise strong problem solving skills using set policies, procedures and product information
• Self-Motivated
• Developed basic computer skills including Microsoft Excel, Microsoft Word, and a working knowledge of "Back Office" software including data input and retrieval (training provided).
• Ensure customer satisfaction while providing professional customer support
• Prior customer service experience is helpful but not required
• High School/GED required
• 3 weeks paid training
• Compensation based on experience
• Bilingual a must- fluent English and Spanish

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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