Job Description

Job Description

Job Description

Company Description

Opened in February 2023 in charming Los Olivos, The Inn at Mattei’s Tavern, Auberge Collection offers 67 luxury guest rooms, cottages, and suites that marry the simplicity of modern farmhouse design with the eclectic spirit of nearby ranch life. Set on historic grounds shaded by old-growth palm trees and surrounded by renowned vineyards, The Inn at Mattei’s Tavern originally served as a popular stagecoach stop in the late 1800s. Considered the social center of the Santa Ynez Valley through the 1930s, the property has remained a lively local landmark, revered and enjoyed for generations. Today, guests can savor farm-driven menus that celebrate the Central Coast’s land and sea, unwind at the new Lavender Barn, a luxury spa rooted in nature and renewal, and enjoy destination-inspired experiences that engage the senses.

As part of the Auberge family, you will be responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. Currently we seek a Spa Attendant with excellent customer service skills and luxury spa experience to work in a fast-paced spa environment. Must be able to work a flexible schedule including Friday, Saturday, Sundays, and holidays.

DUTIES AND RESPONSIBILITIES

• Ensure smooth flow of spa operations by reviewing daily treatment schedules and preparing/maintaining guest areas and supporting the service provider team to meet our standards and protocols

• Work safely and create a safe environment for users of the spa facilities

• Greet guests in accordance of spa standards

• Stock lockers with robe, slippers, and towel and maintain guest locker assignments

• Prepare an adequate supply of cold towels and serve them as directed

• Report any defects in linen/towels/equipment to Spa Manager 

• Report accidents, injuries, and unsafe work conditions to manager

• Complete safety training and certifications

• Handle all cleaning materials per departmental safety standards and use them per the manufacturer’s instructions

• Strictly monitor all areas throughout the day and complete the daily cleaning schedule

• Prepare professional body care products, set up sauna rooms, and prepare baths as needed.

• Keep indoor and outdoor spa areas tidy by removing towels, cups and dishes and restocking 

• Consistently re-stock amenities in locker rooms, food and beverage station, and supplies for service providers

• Assist in daily preparations for advance bookings

• Ensure all guests and members receive the highest level of personalized experience

• Transport linen carts and replenish new linen 

• At all times, be flexible, courteous, resourceful, and cheerful

• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Maintain a high personal appearance and hygiene standard per the hotel's grooming standards.

• Attend all departmental and general meetings and briefings

• All other duties as required and assigned by spa leadership

• Flexible schedule including weekends and holidays

• Ability to lift, push, pull, and carry a moderate amount of weight

• Ability to stand and walk distances for long periods of time

• Ability to work in a fast-paced indoor/outdoor environment with an outgoing team within a large department.

• Possess excellent communication style.

• Have a "heart for hospitality" personality.

• Knowledge of Book 4 Time is an asset 

• Required to speak, read, write in English

• California RBS Certification

• California Food Handler’s Certification

PREFERRED QUALIFICATIONS

• The ideal candidate will have previous experience in customer service, personal care industry or pool service position in a luxury resort environment. 

• CPR Certification 

This position starts at $19.00/hour.

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.

Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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