The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant's business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.
May perform any or all of the following duties:
Consistently provides a quality product and customer service experience that delivers total customer satisfaction
Strives to improve the skills and performance of all Crew Persons
Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
Complies with all Company policies and procedures regarding business and personnel practices
Models and encourages Company shared values
Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
Attends training to remain current on industry trends
Participates in company meetings, webinars and conference calls
Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements
Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
High School Diploma/General Equivalency Diploma (GED) required
Must have excellent planning and time management skills
Must have team building skills
Must have investigative and problem solving skills
Must have ability to troubleshoot cash handling problems
Must have reliable personal transportation, a valid driver's license and proof of insurance
Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant's needs and maintains an open door policy
Bi-lingual skills a plus
Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results
Fast paced environment working with kitchen equipment in tight quarters
Stand for long periods of time
Bend and stoop
Work around heat
Able to lift 50 75 lbs. comfortably
Work with various cleaning products
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