Senior Systems Administrator Job at Enhanced Computing Solutions, Maryland

VEtyWTYxSkk4dVVwb2k5U0dXVEE2b0RlRVE9PQ==
  • Enhanced Computing Solutions
  • Maryland

Job Description

Job Description

Job Description

overview

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Systems Administrator  plays an important role in making sure that happens.

The Senior Systems Administrator handles escalated support requests for the Service Delivery Team . They are assigned the support requests that the Junior Helpdesk Technician can’t handle as well as any projects that require assistance as well as monitor and manage client backups.

When help is needed the Senior Systems Administrator can turn to the Engineering Team for guidance and support.

RESPONSIBILITIES & TASKSCustomer service
  • Work on and resolve escalated Helpdesk Tickets
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with advanced troubleshooting
  • Backup monitoring
USE of our TICKETING SYSTEM
  • Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
  • Managing and recording all work though our Ticketing System
  • Make sure that Client Documentation is well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren’t “stale” throughout the process

PROJECT WORK

  • From time to time the projects team will need additional resource to help deliver projects.
communication, Reporting & risk
  • Create and maintain documentation for on-site processes
  • Escalate tickets that require Service Delivery Manager support
  • Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
  • Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients
team work
  • Follow the schedule provided by the Service Delivery Manager or Service Coordinator
  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
  • Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
  • Identify opportunities for improvement and make constructive suggestions for change
  • Contribute to the process of innovative change effectively
  • Undertake other duties as required by the Service Delivery Manager
skills and attributesdesired
  • A love of (and ability to) Solve Problems & Challenges
  • Great Communications skills, founded in being a good listener
  • Understanding of support tools, techniques and how technology is used to provide services
  • Understanding of operating systems, business applications, printing systems and network systems
  • Diagnosis skills of technical issues related of end-user hardware & software and network devices
  • Experience and knowledge of working with the Microsoft 365 Platform
  • Experience working with vendors for expedited troubleshooting of hardware and software systems
  • Must be able to type quickly and accurately while talking on the phone
  • Advanced knowledge of IT Applications, Software & Hardware
  • The ability to speak both Geek and human
  • Great Communications skills, founded in being a good listener
  • The ability to keep up with & adapt to the fast-paced IT world
nice to have
  • Experience using a Ticketing system / RMM Tool and PSA software
  • Experience providing support via remote tools
  • Experience handling Technical Service Tickets
  • Professional IT Certifications such as Microsoft MCP, etc.
  • Client Experience Certifications such as Helpdesk Habits etc.
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Perks
  • We offer Health / Dental and Vision coverage
  • An easy-going environment and culture (we all enjoy what we do)
  • Subscription to Cybrary.it
  • A Company Laptop
  • A Proactive Approach to Ongoing Training to help you develop life-long skills
  • 401K

 

Salary: $80k - $85k

Powered by JazzHR

eTFrhx4Z7C

Job Tags

Remote job,

Similar Jobs

Ag1Source

Operations Assistant Manager at Ag1Source Garden City, KS Job at Ag1Source

 ...Operations Assistant Manager job at Ag1Source. Garden City, KS. Operations Assistant Manager COMPANY & CULTURE This position plays a key leadership role within a well-established feedyard focused on operational excellence, animal welfare, and team collaboration... 

IU Health Medical Group - Indiana University Health

Palliative Care - Physician Job at IU Health Medical Group - Indiana University Health

 ...team of physicians, advanced-practice providers, nurses, and social workers who are dedicated to the mission of helping patients achieve...  ...best places to live in the United States Top ranked international airport:" Best Airport in North America " twelve consecutive... 

Draper

Systems Concepts & Design Intern Job at Draper

 ...s most pressing technological challenges? The Systems Engineering Concepts and Design Engineering Division of Draper is looking to fill multiple undergraduate and graduate summer intern positions on several exciting programs that serve the national interest. Successful... 

EOS Trucking

Dry Van Truck Driver: Company & 1099 (Wisconsin Dells) Job at EOS Trucking

Hiring CDL-A Truck Drivers TOP DRIVERS TAKE HOME MORE - Up to $130,000 net per year RUN EASY, EARN BIG - Mostly drop & hook, no-touch miles YOUR CAREER, YOUR CONFIGURATION - Company or 1099 paths built around you Hiring Company Drivers & Lease Operators ...

Sodexo Live! (Hourly)

CONCESSION WORKERS - SODEXO LIVE @ Jiminy Peak Mountain Resort Job at Sodexo Live! (Hourly)

 ...working at a beautiful ski resort, this is your perfect snow-season gig! Now hiring: Concession Workers starting at $15/hour At Sodexo Live!, we don't just serve food - we create experiences. From mountain-top meals to aprs-ski snacks, our team helps craft the...