Join to apply for the Senior Manager of Service Products role at InCharge Energy
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Join to apply for the Senior Manager of Service Products role at InCharge Energy
As the Senior Manager of Service Products, you will play a critical role in shaping and driving the success of InCharges InService offering. Youll lead efforts to productize and manage our portfolio of service solutions, helping define and scale innovative, customer-focused services that support operational uptime and long-term performance of EV infrastructure. Your mission will be to create a service product portfolio that evolves with market needs, meets customer expectations, and enables scalable growth. Youll oversee everything from gathering the Voice of the Customer (VoC) and defining product requirements to building business cases, participating in RFPs (in collaboration with Service Operations), and managing product launches. This role ensures service offerings are fully integrated into the service organization, enhanced by InControl, and aligned with the various hardware platforms we support. The team is also responsible for developing and maintaining a product roadmap, ensuring service capabilities remain forward-looking and market-relevant. Youll help translate technical features into business language and ensure sales and operations teams are equipped with the tools and training they need to scale effectively. This role reports directly to the Chief Technology Officer and will own end-to-end oversight of the processes that support asset management and service delivery operations. Responsibilities include defining service product use cases, analyzing requirements, calculating business cases, supporting Go/No-Go decisions, managing product requirements lifecycle, supporting initiatives through documentation and project participation, working cross-functionally to develop strategy, planning and monitoring requirements, collaborating with product marketing and engineering teams, and reporting weekly updates and escalations. The role requires a Bachelors degree in Engineering, Business, or related field, 5+ years of experience in product management or related areas ideally within energy or clean tech, strong understanding of EVSE, Battery Energy Storage, or service operations, excellent leadership and collaboration skills, analytical mindset, outstanding communication skills, passion for customer-centric service solutions, experience bringing technology services/products to market, and a self-starter attitude.
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