Job Description

Job Description

Job Description

Salary:

What Is MyBambu?

MyBambu is a fast-growing fintech platform focused on serving the U.S.LATAM community with simple, mobile-first financial solutions. We offer digital accounts, debit cards, cash load/withdrawal, domestic and cross-border payments, and financial tools designed for newcomers and underbanked populations. With an emphasis on innovation, compliance, and execution, MyBambu is scaling rapidly and needs strong operational leadership to drive our technology roadmap.

Job Summary:

We are seeking a Regulation E & Chargeback Specialist to serve as a subject matter expert (SME) on electronic funds transfer (EFT) disputes, Reg E compliance, and chargeback case management. This role is critical in ensuring compliance with Regulation E while minimizing financial exposure and maintaining excellent customer experiences.

The ideal candidate will have a deep understanding of Reg E, ACH/debit card dispute processes, and sponsor bank compliance requirements.

Duties/Responsibilities:

Reg E Dispute Handling

• Investigate, document, and resolve Regulation E disputes within mandated timelines.
• Review customer claims, supporting evidence, and transaction logs to make accurate determinations.
• Ensure compliance with all EFTA/Reg E notification, provisional credit, and reporting requirements.

Chargeback Case Management

• Serve as the SME for chargeback processes, rules, and dispute lifecycle.
• Manage end-to-end case submission, representments, and pre-arbitration with processors and card networks.
• Monitor case outcomes and develop best practices for win-rate improvement.

Compliance & Risk

• Partner with the Compliance team and sponsor bank to ensure full adherence to OCC and CFPB expectations for Reg E disputes.
• Support internal and external audits by providing documentation and evidence of compliance.
• Identify patterns of fraud or misuse and escalate to AML/fraud monitoring teams as necessary.

Process Improvement & Training

• Document and maintain standard operating procedures (SOPs) for Reg E and chargeback workflows.
• Provide training and guidance to frontline teams handling disputes.
• Recommend automation or system enhancements to reduce case handling time.
• Performs other related duties as assigned.

Required Skills/Abilities:

• 3+ years of experience handlingReg E disputes, EFT error resolution, or debit/ACH chargebacks.
• Strong knowledge ofRegulation E, NACHA, and card network rules (Visa, Mastercard, Galileo or other processors a plus).
• Experience with dispute platforms, core processors, and compliance monitoring systems.
• Excellent attention to detail, case documentation, and compliance accuracy.
• Strong analytical, communication, and problem-solving skills.

Education and Experience:

• Bachelors degree in Finance or related field.
• Prior experience infintech, neobank, or sponsor bank program.
• Familiarity withGalileo, Unit21, or other dispute management tools.
• Bilingual (English/Spanish) is a plus, given MyBambus core customer base.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

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