Job Description

Job Description

Job Description

Description:

The Practice Manager will have operational oversight & responsibility for AllCare’s Primary/Immediate Care centers, ensuring maximum utilization of resources and the efficient and quality delivery of services. Management of center level non-provider staff, as well as partnering with leadership and administrative office teams. The Practice Manager will oversee 3-5 clinics in a given market, with the nonprovider staff reporting directly to the Practice Manager. This position will report to the Senior Director and Director of Operations .

Core Responsibilities:

• Has a contagious and positive work ethic

• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.

• An effective collaborator who contributes valuable ideas and feedback and can be counted on to meet commitments.

• Is able to keep up in the AllCare environment, facing tasks and challenges with energy and passion.

• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.

• Adherence to standards of business conduct and compliance.

• Ability to travel at least 90% of the time to assigned clinics.

Leadership Responsibilities:

• Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.

• Maintains the perseverance to drive and sustain the changes that occur at AllCare, while being resilient and flexible, and inspiring and motivating the team.

• Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.

• Partners with Physicians and APP’s to assist with day to day operations and needs

• Creates a work environment in which people can perform to the best of their abilities.

Qualifications:

• Three plus years of management experience, with a healthcare background strongly preferred. Working knowledge of payroll and scheduling. Ability to multi-task in a fast paced working environment and maintain a positive attitude.

• Medical Assistant or clinical background preferred

• Proven ability to supervise, coach, and develop team members

• Strong computer skills – Knowledge of Microsoft suite of products

• Possess a general knowledge of Electronic Medical Record systems (EMR).

• Organized, meticulous and the ability to multi-task

• Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations.

Principal Duties and Responsibilities:

• Creates a culture where staff are engaged, challenged, and efficient in carrying out job responsibilities.

• Builds a high performing team with high morale

• Interviews and hires center level team members (Medical assistants) to ensure proper staffing

• Monitor compliance with all clinical policies, procedures, and training programs

• Conduct performance management on underperforming team members including delivering corrective actions up to termination from the organization

• Manages and provides operational support and leadership to center level teams

• Works floor shifts as needed to ensure business continuity

• Assist in obtaining staffing coverage & schedule creation

• Assists AllCare leadership in planning, organizing, implementing, and monitoring quality control and quality assessments.

• Ensure proper supply & inventory levels- including weekly supply ordering of office and medical supplies

• Completes site visits throughout assigned centers, fostering strong work and addressing issues or concerns

• Ensure patient safety and infection control compliance

• Ensure excellent patient customer service standards across all locations and resolve escalated patient concerns or compliants

• Create and maintain standardized workflow and processes across all locations to ensure operational performance is maintained and exceeded

• Leads performance management processes, including coaching, corrective action and performance improvement plans when necessary

• Conducts performance evalutions, goal setting, and development discussions with staff and management team members

Working Conditions

• Center Based. Requires: the ability to sit at a computer for hours at a time (with some bending and stooping) and travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens).

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