Job Description
Description:
The Practice Manager will have operational oversight & responsibility for AllCare’s Primary/Immediate Care centers, ensuring maximum utilization of resources and the efficient and quality delivery of services. Management of center level non-provider staff, as well as partnering with leadership and administrative office teams. The Practice Manager will oversee 3-5 clinics in a given market, with the nonprovider staff reporting directly to the Practice Manager. This position will report to the Senior Director and Director of Operations .
Requirements:Core Responsibilities:
• Has a contagious and positive work ethic
• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs.
• An effective collaborator who contributes valuable ideas and feedback and can be counted on to meet commitments.
• Is able to keep up in the AllCare environment, facing tasks and challenges with energy and passion.
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals.
• Adherence to standards of business conduct and compliance.
• Ability to travel at least 90% of the time to assigned clinics.
Leadership Responsibilities:
• Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement.
• Maintains the perseverance to drive and sustain the changes that occur at AllCare, while being resilient and flexible, and inspiring and motivating the team.
• Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments.
• Partners with Physicians and APP’s to assist with day to day operations and needs
• Creates a work environment in which people can perform to the best of their abilities.
Qualifications:
• Three plus years of management experience, with a healthcare background strongly preferred. Working knowledge of payroll and scheduling. Ability to multi-task in a fast paced working environment and maintain a positive attitude.
• Medical Assistant or clinical background preferred
• Proven ability to supervise, coach, and develop team members
• Strong computer skills – Knowledge of Microsoft suite of products
• Possess a general knowledge of Electronic Medical Record systems (EMR).
• Organized, meticulous and the ability to multi-task
• Understanding of HIPAA, OSHA and other state/federal healthcare requirements and regulations.
Principal Duties and Responsibilities:
• Creates a culture where staff are engaged, challenged, and efficient in carrying out job responsibilities.
• Builds a high performing team with high morale
• Interviews and hires center level team members (Medical assistants) to ensure proper staffing
• Monitor compliance with all clinical policies, procedures, and training programs
• Conduct performance management on underperforming team members including delivering corrective actions up to termination from the organization
• Manages and provides operational support and leadership to center level teams
• Works floor shifts as needed to ensure business continuity
• Assist in obtaining staffing coverage & schedule creation
• Assists AllCare leadership in planning, organizing, implementing, and monitoring quality control and quality assessments.
• Ensure proper supply & inventory levels- including weekly supply ordering of office and medical supplies
• Completes site visits throughout assigned centers, fostering strong work and addressing issues or concerns
• Ensure patient safety and infection control compliance
• Ensure excellent patient customer service standards across all locations and resolve escalated patient concerns or compliants
• Create and maintain standardized workflow and processes across all locations to ensure operational performance is maintained and exceeded
• Leads performance management processes, including coaching, corrective action and performance improvement plans when necessary
• Conducts performance evalutions, goal setting, and development discussions with staff and management team members
Working Conditions
• Center Based. Requires: the ability to sit at a computer for hours at a time (with some bending and stooping) and travel to Centers (if so, the noise level is moderate and there is potential for exposure to infectious diseases and blood-borne pathogens).
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