Job Description

Personal Financial Representative - Kelly Lane (English/Spanish Bilingual Preferred)

As a Personal Financial Representative, you will engage with our Members and prospective Members to identify needs and educate them on products and services that will improve their financial wellbeing and quality of life. Eager to build strong, long-term meaningful relationships, our Personal Financial Representatives have a passion for exceptional Member service. Personal Financial Representatives strive to provide a caring and exceptional Member experience by effectively communicating with Members to understand Member needs, identifying product and service needs, identifying solutions, and resolving Member requests and issues.

Our credit union was chartered in 1936 and has grown to serve over 384,816 members. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to serving our Members, empowering their financial success, and building financially healthy communities. Our aspiration is to be loved by millions of members and built to thrive for generations. Our employees are not only part of our team but also Members themselves. They are innovative, agile, and Member-obsessed leaders who strive to be the best and always do the right thing. We offer a competitive compensation and benefits package to support our employees and their loved ones, reflecting the fact that our people are at the center of everything we do. UFCU fosters a collaborative, diverse, and inclusive environment that fosters innovation, performance excellence, and career growth. If you're looking for a challenging, purpose-driven career that makes a difference in our communities, UFCU is the place for you. Join us and work with purpose.

Essential Functions of the Job:

Member Relationships

• Open savings, checking and deposit accounts as well as Certificate of Deposits
• Educate members on Credit Reviews and Needs Assessments
• Accept and input consumer and business loans
• Communicate UFCU's Mission, Vision, and Values

Account Services

• Refer fraud claims to experts
• Provide online and mobile support
• Increase Automated Teller Machine limits
• Release check holds
• Provide notary services
• Conduct Signature Guarantees
• Complete wire transfers
• Validate vehicle values
• Manage account restrictions and pop-up concerns, and add travel notes on member accounts
• Partner with Collections for members who are past due
• Problem solve and facilitate connecting members with internal business partners

Conduct Transactions

• Process service requests and financial transactions
• Process stop payments via check, ACH and/or Cashier's Checks
• Process ATM and Point-of-Service transaction disputes
• Set-up and grant access to safe deposit box
• Print documents, including Debit/ATM cards, vehicle buyer's checks, temporary checks, Statements, and direct deposit letters

Compliance

• Performs other duties as assigned.
• Adhere to all company policies, procedures and business ethics codes.
• Complete required regulatory training as assigned.
• Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.

Business Development

• Make external business partner referrals
• Host tables at and attend community events

Knowledge, Skills and Abilities

• Ability to effectively build relationships, establish rapport, and diplomatically communicate information
• Effective active listening skills
• Excellent verbal, interpersonal, and written communication skills
• Ability to be adaptable and work in a fast-paced environment
• Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues
• Strong attention to detail
• Strong organizational and time management skills
• Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a "what can I do to help?" attitude
• High proficiency in Microsoft Office
• Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification

Core Competencies

• Demonstrating Member Obsession
• Demonstrating Performance Excellence
• Demonstrating Innovation

Required Qualifications

• High School Diploma or GED
• English/Spanish bilingual
• Minimum of one (1) year of demonstrated success selling products within a financial services industry or retail banking environment
• Minimum of two (2) years of customer service experience
• Minimum of one (1) year working in a team environment
• Advanced knowledge of current local, state, and federal regulations

Preferred Qualifications

• Bachelor's Degree
• Credit Union experience
• Series 6, 63, and/or Texas Life and Health Insurance licenses
• Registered NMLS
• Investment license
• Consumer lending experience
• General knowledge of applicable financial industry regulations
• Military experience

Hours: Monday through Friday from 9am to 6pm, and on Saturday from 9am to 2pm.

About This Career Opportunity: We're always looking for great talent. If you're looking for a career with a socially conscious, service-oriented organization and want to have fun while you're at it, join our UFCU team!

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