Job Description

Schedule: Full-time

Pay Rate: $25/hr

Openings: 35

Start Date: Early January (post-holidays)

Interview Process: SparkHire video interview + in-person/virtual

Background Requirements: Must pass BRC + drug screen

Systems: Epic preferred

Overview:

We are looking for 35 Patient Access Representatives to support front-end hospital operations in White Plains and the Bronx. These individuals will assist patients with registration, scheduling, insurance verification, and general customer service within a hospital setting. The ideal candidate has strong communication skills, experience working in a healthcare environment, and familiarity with Epic.

Responsibilities:

• Greet, register, and assist patients during check-in and check-out.
• Verify insurance eligibility, demographics, and benefits.
• Enter and update patient information accurately in Epic.
• Assist with scheduling appointments, referrals, and procedure orders.
• Provide exceptional customer service to patients, families, and clinicians.
• Answer phones, respond to inquiries, and ensure timely patient flow.
• Follow hospital policies, HIPAA regulations, and departmental workflows.

Qualifications:

• 12 years of Patient Access, front desk, medical office, or hospital experience.
• Experience with Epic strongly preferred.
• Strong customer service background required.
• Ability to multitask and remain professional during high-volume periods.
• Excellent communication and data-entry accuracy.
• Must be willing to work onsite in White Plains
• Must pass a background check and drug screen.

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