Job Description

Mortgage Appraisal Assistant

Location: Hicksville, NY 11801

Job Summary: Pay range: $23-28/hr. Responsible for providing support and services to all commercial lending and servicing departments. The Commercial Support Analyst I works closely with the Commercial Appraisal Production Manager, the Team Lead, the Commercial Appraisal Review Staff and Third-Party Vendors to support the appraisal review function including data capture, documentation tracking, work file maintenance, invoicing and quality control procedures.

Job Responsibilities:

• Track of third-party vendor services and monitor workflow status. Effectively communicates with appraisal review staff, lending groups, and other bank associates in troubleshooting various process delays.
• Upload and download files in the procurement system. Process and distribute completed reports and corresponding review reports to appropriate parties.
• Review consistency between completed appraisal reviews and internal quality control checklists. Request changes and escalate material discrepancies, where necessary.
• Assist management with process improvements, special projects and reporting as needs arise within the department.

Additional Accountability:

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements:

• High School Degree or Equivalent
• Minimum 2+ years of general office experience, preferably in banking and/or commercial real estate.

Preferred Qualifications:

• Bachelor's Degree in Business, Finance, and/or Real Estate.

Job Competencies:

• Proficiency with MS Word, MS Excel, Adobe
• Good verbal and written communication skills, customer service skills,
• Ability to handle multiple projects simultaneously
• Excellent organizational skills with close attention to detail
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.

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