live chat representative Job at StrataBuilt LLC, Texas City, TX

UmFQYzZWWkMvdTRvcUM1VEdHVEI0b3ZmSGc9PQ==
  • StrataBuilt LLC
  • Texas City, TX

Job Description

About the job live chat representative


StrataBuilt is a dynamic and innovative company dedicated to providing industry-leading solutions in custom software development and agile consulting. We are committed to delivering outstanding customer experiences, and were looking for a proactive and personable Live Chat Representative to be a key player in our support team.

Position Overview

The Live Chat Representative will serve as the first point of contact for customers via our online chat platform. This role is essential to ensuring prompt, friendly, and accurate assistance to users seeking support, information, or guidance about our products and services.

Key Responsibilities
  • Respond promptly and professionally to customer inquiries through live chat
  • Resolve customer issues or escalate them appropriately to the relevant department
  • Maintain in-depth knowledge of StrataBuilt's services, products, and policies
  • Document customer interactions and feedback accurately
  • Meet performance metrics including response time, customer satisfaction, and resolution rate
  • Collaborate with team members to improve customer service processes
  • Identify common issues and suggest improvements to FAQs or help articles
  • Represent StrataBuilts brand voice in all communicationsfriendly, helpful, and solution-oriented
Qualifications
  • High school diploma or equivalent; associate or bachelors degree preferred
  • Previous experience in a customer support or live chat role is a plus
  • Excellent written communication skills with proper grammar and spelling
  • Strong typing skills (minimum 45 WPM with high accuracy)
  • Tech-savvy and comfortable navigating multiple systems and tools
  • Ability to multitask, prioritize, and manage time effectively
  • Patient, empathetic, and committed to providing excellent customer service
  • Availability to work flexible hours, including evenings or weekends if required
What We Offer
  • Competitive pay and performance bonuses
  • Work-from-home flexibility (if applicable)
  • Paid training and professional development
  • Supportive team culture with opportunities for growth
  • Employee wellness and engagement programs

Job Tags

Work from home, Flexible hours, Afternoon shift,

Similar Jobs

MIKEL INC

CYBER SECURITY SPECIALIST Job at MIKEL INC

 ...employees to use and advance their skills and knowledge to provide solutions that exceed customer expectations. Position: CYBER SECURITY SPECIALIST Responsibilities: Cybersecurity Specialist works with System Engineering personnel to incorporate official cybersecurity... 

Murphy USA

Category Manager - Packaged Beverages Job at Murphy USA

 ...Job Description The Category Manager Packaged Beverages is responsible for driving sales growth and profitability by developing and executing strategic plans for the beverage category. This role requires a strong balance of analytical expertise, vendor management... 

Outrigger Hospitality Group

Room Attendant I - On Call Job at Outrigger Hospitality Group

 ...of "aloha" while assisting guests in accordance with Outrigger policies and procedures. Responsible for daily housekeeping of guest rooms and or public areas to ensure Outrigger's standards of cleanliness and safety are met. Must be able to work flexible days and shifts... 

Postal Jobs Assist

Mail Processor - No Experience Required Job at Postal Jobs Assist

Role Overview USPS is accepting applications for PSE Mail Processing Clerks nationwide. This role is vital to ensuring the timely and accurate processing of mail. USPS provides comprehensive training to help you succeed, even if you have no prior experience. Position Details...

Archway Physician Recruitment

CRNA - Anesthesiology job available in Clarkston, Washington Job at Archway Physician Recruitment

Job Description CRNA opening in southeastern Washington * Located in *Clarkston, WA - 106m from Spokane Full-time, permanent opening Hospital-employed position Work in a number of medical environments including critical care floors, operating rooms, and our inpatient...