Job Description

About the Role

We are seeking a IT Support Specialist to deliver exceptional IT support across office and field operations. This role requires a proactive professional who can troubleshoot issues, manage IT systems, and ensure seamless technology experiences for end-users. The ideal candidate has strong problem-solving skills, excellent communication, and a passion for staying current with technology trends.

Key Responsibilities

• Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support.
• Configure and deploy new hardware / software; provide basic end-user training.
• Support and maintain Active Directory, Microsoft 365, and Windows environments.
• Oversee Antivirus and Windows Update Servers to keep devices secure and compliant.
• Provide remote and onsite troubleshooting for hardware, software, and networking issues.
• Maintain clear IT documentation for processes, systems, and activities.
• Ensure proper management of printers, copiers, and scanners.
• Collaborate with vendors and internal stakeholders to optimize systems.
• Participate in training and professional development to strengthen technical expertise.
• Provide after-hours support for urgent issues or project implementations when needed.

Qualifications

• Associates Degree in IT or a related field.
• DataClear certification.
• Proficiency with Active Directory, Microsoft 365, and Windows OS.
• Experience in hardware / software setup, configuration, and troubleshooting.
• Familiarity with networking, Linux, and information security practices.
• Strong communication skills for supporting non-technical users.
• Commitment to continuous learning and staying updated on emerging technologies.

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