Job Description

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Free uniforms
• Training & development

The Graveyard Front Desk Clerk is responsible for:

Assisting guests with check-in and check-out, answers and processes phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Hours 11pm - 7am.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This includes a willingness and ability to walk the property after dark, deal with the occasional upset or intoxicated customer, etc...it's a small property, at night a desk clerk handles issues themselves, a successful candidate must be able to do so!

Responsibilities:

• Maintain positive guest relations at all times.
• Maintain complete knowledge at all times of a) all hotel features/services, hours of operation. b) all room rates, special packages.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Verify registration card information with the guests.
• Process check-in and check-out guests as required.
• Accept and record wake-up call requests.
• Resolve discrepancies on the room status report with Housekeeping.
• Report discrepancies to Manager.
• Capable of confronting a person not following the rules.
• No Nonsense attitude.
• Multi-Tasking.
• Bilingual a plus

MUST BE AVAILABLE ON WEEKENDS

Job Type: Full-time

Salary: $16.50/hr

Expected hours: 30-40 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule

Schedule:

• Holidays
• Overnight shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Motel or Lodging: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Ability to Relocate:

• Phoenix, AZ 85021: Relocate before starting work (Required)

Job Tags

Full time, Relocation, Flexible hours, Shift work, Weekend work,

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