Job Description

License Permit Specialist

Performs moderately complex licensing and permitting work in a Regional Operations Field office of the Driver License Division. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Meets and screens applicants, administers written and visual tests, prepares application forms and collects license application fees. Answers general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility laws and procedures, other Department services and services available at other state agencies, and traffic laws. Receives and responds to telephone inquiries from the general public. Works under general supervision, with limited latitude for the use of initiative and independent judgement.

Essential duties include meeting and dealing with the general public in a professional and courteous manner; answering general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility laws; determining the legal needs and requirements of driver license and identification card applicants; inspecting motor vehicles for safety prior to road test; verifying evidence of financial responsibility; checking for registration and/or reciprocity; describing road test basics to applicant; assuming responsibility of certifying drivers as reasonable risks or disapproving drivers as unreasonable risks; making and properly interpreting National Driver Records, Problem Driver Pointer System, Commercial Driver License Information System, SAVE, and other external system inquiries to determine applicants' eligibility for licensing; issuing licenses and permits, collecting appropriate license fees and preparing receipts; checking accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, notarizing forms and administering oaths as necessary; inputting license and permit applications, payments, and required technical data for license and permits into appropriate computer applications, databases and systems; advising applicants of suspensions, cancellations, and revocations; administering written, oral or other test to license permit applicants; administering and grading written and oral driver examinations; observing applicant during road test; independently scoring applicant's abilities; informing applicant in person of pass/fail status; recommending methods of improvement and/or informing applicant of deficiencies/inadequacies in driving skills; recommending official actions to correct/rehabilitate drivers whose performance needs to be improved; recommending the un-licensing of unsafe drivers; providing information and testimony for the Department in administrative, driver improvement, safety responsibility, and judicial hearings as necessary in prosecution of criminal cases and administrative hearings; providing administrative and technical assistance related to license and permit requirements to the general public, agency staff, government and elected officials; answering questions and explaining licensing and permit requirements and supplies information regarding license and permit processing, policies, and procedures; providing on-the-job training for co-workers; administering road skills (drive test) examinations; setting up, closing, and programming office machines in preparation or close of days activities; preparing daily bookkeeping reports; making minor repairs to testing devices and other office equipment; and providing own transportation to remote locations. May work extended hours alone for periods of time exercising independent judgment.

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