Job Description

You’ve got a talent for persuading people. You consider yourself thick-skinned and confident!

How would you like to be our newest Dispatcher?

Your Role

As a Dispatcher:

• This is more than your normal dispatching job. You’ll dispatch service technicians. You’ll analyze all the information about the customer orders, order status, and assignments, and you’ll assign the right technician to each job to make sure the customer is taken care of!
• You’ll build relationships with service techs. Our techs need to know and trust you! After all, you’re the one assigning them to different customers.
• You’ll address customer concerns and help provide resolutions. When someone calls us out for service, they’re likely stressed about their home’s heating, cooling, or plumbing problems. You’re good at sympathizing and helping out!
• You’ll process customer orders/changes, respond to inquiries, follow scripts to overcome objections and capture appointments, and provide feedback to the company regarding service failures or customer concerns.
• You’ll maximize capacity of the scheduling board by scheduling part installs, moving calls up when we’re running ahead of schedule, etc. Being a dispatcher is like playing a big game of chess! You’re good at strategizing and moving pieces into the right time slots on a schedule so we can help the most people possible in the best way possible!

Other Highlights of the Job

• No two days are the same! If you’re tired of working somewhere that bores you, this is the job for you! Every day will come with new calls and new challenges, and you’ll get a chance to be the master of it all! Think about how accomplished you’ll feel when you’ve paired the perfect tech up with the perfect call in the perfect timing. It’s like winning a game!
• Our dispatch team keeps busy, but they’re the ones that work the true magic! When people in the Carolinas are having the worst day ever and everything seems wrong with their heating, cooling, plumbing, or electrical, dispatch makes sure they’re taken care of by the perfect technician ASAP. Thankfully, you’re good at making quick and strategic judgment calls.
• You'll make $45,000-$60,000 yearly!
• You will be in training from 8:30AM-5:00PM Monday-Friday.
• Once you are out of training, we are hiring for Thursday-Sunday . 9:00AM-7:30PM Thursday and Friday and 1:30PM-Midnight Saturday and Sunday.

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Morris-Jenkins was voted Top Workplace 9 times!!

You’re a persuader and a personal cheerleader.

Ready to persuade us to pick you?

Submit your application online today!

The Super-Fun HR Stuff

MINIMUM QUALIFICATIONS for a Dispatcher:

• High School Diploma or GED
• At least One (1) year of Business Coordination/Analysis and/or Customer Service experience
• Strong interpersonal skills with the ability to tactfully and diplomatically diffuse contentious situations
• Strong customer orientation with ability to display empathy while being assertive
• Time Management: ability to organize and manage multiple tasks efficiently
• Strong computer skills
• Focus and excellent attention to detail
• Exceptional verbal and written communication skills in English language
• Ability to learn quickly, think proactively, recognize & establish priorities, and use independent judgment
• High performance team player that functions well under pressure in a busy environment
• Commitment to company values

PREFERRED QUALIFICATIONS for a Dispatcher:

• Additional years of Business Coordination/Analysis and/or Customer Service experience
• Service Titan Experience

Morris-Jenkins is located in Charlotte, North Carolina. We proudly serves the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina).

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

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