Job Description

Job Description

Job Description

Are you an experienced Tech looking for a new opportunity? We are a growing company with a growing team, so if you’re looking for a company that values its employees and offers competitive pay and benefits, then Mazzella might be the right place for you!

Position Summary

The Crane Service Technician is a front-line employee with direct customer contact. In addition to technical skills, people skills are vital for effective customer relationship management and decision making.

Job Duties

• Troubleshoot and repair customer cranes and crane systems and other lifting components as directed
• Install various types of cranes, hoists, components, and parts
• Modernize or upgrade various types of cranes, hoists, components, and parts
• Load test and /or perform non-destructive testing various types of cranes, hoists, components, and parts
• Sets up, operates, and maintains all service equipment
• Responsible for working safely and in accordance with customer, company, and OSHA requirements
• Communicate findings to the customer and gives a clear understanding of the day's work accomplished before leaving the jobsite; obtain written confirmation (signature) of critical findings from the customer before leaving the jobsite
• Review, interpret, and understand various crane type codes and inspection criteria
• Inspect hoists, cranes, crane systems, chain falls, pullers, slings, and below-the-hook devices
• Record the results of inspections neatly and accurately so that repair criteria is clearly evident
• Complete daily paperwork accurately including time entry, service reports, inspection reports, and sales lead generation in Service Pro
• Complete or assist with special projects as requested
• Assist Service Writers understanding completed inspection reports and service tickets to formulate quotes
• Keep training assignments current
• Demonstrated mechanical aptitude
• Perform other duties as assigned

Education

A high school diploma or GED required; vocational-technical school or crane training program, trade school, equivalent military experience or technical college training program preferred

Experience & Skills

• Minimum 2 years of experience in a maintenance organization
• Must have strong mechanical background and be able to quickly diagnose crane-related problems and accurately propose effective remedies
• Proficient knowledge of electrical theory for power and controls associated within the crane industry
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service techs need to be increasingly computer literate and technologically savvy
• Excellent communication skills to build customer relationships
• Ability to multi-task and set priorities; highly organized
• Valid driver’s license in good standing that meets company requirements
• Flexible work schedule to meet customer's scheduling requirements; unexpected working hours are a common occurrence
• Must be able to lift/pull up to 75 lbs
• Must successfully complete a criminal background check, physical, drug screen and E-verify

The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

• Team-oriented environment
• A real Work life/ Home life balance
• Growth and Development Opportunities including a Lifelong Learning Career Path
• Humble, Hungry, Smart Culture
• Market Competitive Salaries
• Free Virtual Doctor visits with $0 copay (Teledoc)
• Tuition Reimbursement

Mazzella Core Values:

Safe-personal commitment to all stakeholder’s well-being; purposeful control of risk

Lifelong Learner – routinely acquire new skills and capabilities that bring value

Humble – lack excessive ego or concerns about status; emphasize the Team over self

Hungry – always looking for more, self-motivated, and diligent; do more than to just get by, committed

Smart – common sense about people, good judgement, and intuition around their impact on group dynamic

EOE/Drug Free Workplace

Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions. We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes. We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting. Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more.

Company Description

Mazzella Service is a leader in providing overhead cranes, overhead crane services, material handling, specialty machinery, fall protection, and warehousing solutions. We provide world-class overhead crane solutions ranging from light-duty, economical cranes up to large capacity, high-duty cycle cranes. We also have a highly trained service staff that specializes in solving complex problems. Mazzella Service supplies and installs engineered fall protection systems in the U.S. We also are a distributor of soft goods like harnesses, lanyards, self-retracting lifelines, scaffolding, and netting. Additionally, our Warehouse Solutions team provides conveyor systems, storage racks, warehouse products, ASRS, vertical lifts, and more.

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